Privacy policy

At LR Group Legal, we endeavour to provide you with high quality legal services and to achieve this we may need to collect some personal information. We take our privacy obligations seriously and we are committed to making sure that we handle personal information in accordance with the Privacy Act 1988 (Privacy Act).

What is “personal information”?

Personal information is any information you provide us with that identifies you or may reasonably determine your identity. With this information we are able to provide you with legal services, fully understand your position and advise you appropriately. The personal information we collect about you may include:

• name
• mailing or street address
• email address
• social media information, telephone number and other contact details
• age or date of birth
• information about your legal requirements, business or personal circumstances.

How do we collect your personal information?

We may collect personal information either directly from you, or from third parties, including where you:

• contact us through on our website
• communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook, Twitter or Instagram)
• interact with our website, social applications, services, content and advertising.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools (including Google Analytics), ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

How would we use or disclose your personal information?

We collect and use personal information for the following purposes:

• to respond to your requests for consultations, quotes or legal advice
• to provide services or information to you
• for record keeping and administrative purposes
• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. We may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided
• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you.

We may disclose your personal information to cloud-providers, contractors and other third parties located outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with the Australian Privacy Principles under the Privacy Act.

Will your personal information be secure with us?

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measure to protect these systems. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

Requesting access or correcting your personal information

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

Complaints

If you wish to complain about how we handle your personal information, please contact us using the details on this website or accompanying this privacy policy statement. We will investigate your complaint promptly and respond to you within a reasonable time and in accordance with our legal obligations.

Contact us

For further information about our Privacy Policy or practices please contact us using details on this website or accompanying this privacy policy statement.